Refund and Returns Policy

Last revised: 20 October 2023

 

Netball South Africa strives to ensure your satisfaction with your purchase. This Refund and Returns Policy outlines our guidelines for returns, refunds, and exchanges to make your shopping experience as smooth as possible.

 

1. Refunds
   1. Eligibility
      1. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number] days of delivery to request a refund. We may require photographic evidence to process your claim.
      2. Wrong Items Shipped: In the rare event that we ship you the wrong item, we will provide a full refund or send you the correct item at no additional cost.
   2. Refund Process
      1. To request a refund, please contact our customer support team at merchandise@netball-sa.co.za within the specified timeframe. We will review your request and provide you with further instructions. Refunds will be issued to the original payment method used for the purchase.
   3. Timeframe
      1. Allow [number] business days for us to process your refund after we receive the returned item.

 

2. Returns and Exchanges
   1. Eligibility
      1. Unwanted Items: If you change your mind about a purchase and wish to return it, you can do so within [number] days of delivery. The item must be unused, in its original condition, and in its original packaging. Return shipping costs are the responsibility of the customer.
      2. Size or Colour Exchange: If you need a different size or colour, you can request an exchange within [number] days of delivery. The item must be unused, in its original condition, and in its original packaging. The customer is responsible for the cost of return shipping.
   2. Return/Exchange Process
      1. To initiate a return or exchange, please contact our customer support team at merchandise@netball-sa.co.za. We will provide you with a return authorisation and instructions on how to proceed.
   3. Timeframe:
      1. Allow [number] business days for us to process your return or exchange after we receive the item.

 

3. Non-Returnable Items
   1. Personalized or customized items
   2. Perishable goods
   3. Gift cards
   4. Items marked as final sale

 

4. Updates to This Policy

Netball South Africa may update this Refund and Returns Policy as necessary. Any changes will be posted on this page, and the “Last revised” date will be updated accordingly.

 

5. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at merchandise@netball-sa.co.za.

 

By using our website and services, you agree to the terms and conditions outlined in this Refund and Returns policy.